If you’re running a Shopify store and want to turn off Shop Pay, you’re not alone. Shop Pay is Shopify’s default accelerated checkout feature, designed to speed up the buying process and improve conversion rates.
But in some cases, merchants might want to disable it—whether it’s due to branding control, customer confusion, or a preference for alternative payment methods.
In this guide, you’ll learn exactly how to turn off Shop Pay on Shopify, why some store owners choose to do this, and what you need to consider before making the change.
What is Shop Pay?
Shop Pay is Shopify’s fast checkout option that allows customers to save their shipping and payment information for quicker purchases across any store using Shopify Payments.
Key Features of Shop Pay:
- Accelerated one-click checkout
- Pre-filled customer information
- Integration with SMS and email for verification codes
- Available across Shopify merchants, Meta, Google, and TikTok channels
Pros of Shop Pay:
- Increased conversion rates, especially on mobile
- Reduced cart abandonment
- Faster checkout experience
- Secure and PCI-compliant
Cons of Shop Pay:
- May cause confusion if customers prefer traditional checkout
- Branded checkout experience not fully customisable
- Complicates analytics for some third-party tracking tools
- May compete with other payment gateways in presentation
Shop Pay is automatically enabled when you use Shopify Payments. But if it’s not aligned with your store’s goals or customer flow, it’s possible to disable it.
Why Turn Off Shop Pay?
There are several legitimate reasons why a store owner might want to disable Shop Pay. While it offers powerful features, those features might not always serve your specific needs.
Common Reasons Store Owners Disable Shop Pay:
- Branding consistency: Shop Pay’s branding is visible during checkout. If you want a fully white-label checkout process, this could be a dealbreaker.
- Checkout confusion: Having multiple checkout buttons (Shop Pay, PayPal, credit card) can overwhelm customers and reduce conversions.
- Analytics challenges: Some store owners report that Shop Pay introduces issues in tracking and attribution, especially if relying on tools like Google Analytics or Facebook Pixel.
- Preference for other gateways: You may prefer Stripe, PayPal, or even manual payments for operational or cost reasons.
- Technical limitations: If you’re using third-party apps or custom checkout flows, Shop Pay might interfere with the experience.
Before turning it off, it’s important to evaluate whether it’s genuinely affecting your sales, user experience, or data tracking.
Step-by-Step: How To Turn Off Shop Pay on Shopify
Disabling Shop Pay is straightforward, but only possible if you have access to the Shopify Payments settings. Here’s how to turn it off from your admin dashboard:
Step-by-Step Instructions:
- Log in to your Shopify admin panel.
- Click Settings in the bottom-left corner.
- Go to Payments.
- Under Shopify Payments, click Manage.
- Scroll down to the Accelerated checkouts section.
- Uncheck the box next to Shop Pay.
- Click Save.
You’ve now disabled Shop Pay on your storefront. It will no longer appear as an option during the checkout process.
✅ Note: Shop Pay can only be managed if you’re using Shopify Payments. If you’re using a third-party payment provider only (e.g., PayPal), this option won’t appear.
What Happens After You Disable Shop Pay?
Disabling Shop Pay has a few side effects. It’s important to understand how it impacts your customer experience and integrations.
What Changes?
| Feature | Before Disabling Shop Pay | After Disabling Shop Pay |
|---|---|---|
| Shop Pay button at checkout | Visible | Removed |
| Checkout speed | Faster | Standard Shopify checkout |
| Integration with Meta/Google | Active | May be affected |
| Branding | Shop Pay branding shown | Removed |
| Saved customer info | Used for fast checkout | Not used |
Additional Considerations:
- Existing orders via Shop Pay will still appear in your analytics.
- Shop Pay Installments (Buy Now, Pay Later) will also be disabled.
- Meta (Facebook/Instagram) Shops and Google Shopping may require Shop Pay for seamless checkout; removing it may affect performance on those platforms.
- Customers may reach out if they notice changes to their checkout experience.
Pros and Cons of Disabling Shop Pay
Let’s weigh the benefits and drawbacks of turning off Shop Pay. This table gives you a quick overview:
| Pros | Cons |
|---|---|
| Full control over checkout branding | Potential loss in conversion rates |
| Cleaner, simpler checkout process | No access to Shop Pay’s one-click checkout |
| Easier integration with custom analytics | Removal of Shop Pay Installments |
| Avoids brand confusion | Less compatibility with Meta/Google Shops |
If you’re operating in a niche where every detail of the checkout process matters—such as high-ticket or custom-built products—turning off Shop Pay might be the right call. But if you’re selling standard eCommerce items with high mobile traffic, it’s worth testing before making the switch.
Impact on Mobile Conversion Rates
Shop Pay is especially effective on mobile, where customers are more likely to abandon carts if checkout takes too long. So, disabling it could lower mobile conversion rates—unless your replacement process is just as efficient.
Recent Stats:
- Shop Pay checkouts are 1.72x faster than standard Shopify checkouts (Shopify Source)
- Stores using Shop Pay see an average 18% increase in conversion rates on mobile
- By 2024, Shop Pay processed over $100 billion in GMV
If you choose to disable it, ensure your new process is streamlined for mobile users. That could include enabling Apple Pay, Google Pay, or offering PayPal Express Checkout.
Alternatives to Shop Pay
If you’re removing Shop Pay, consider what alternatives you can offer your customers that still provide a frictionless experience.
Popular Checkout Alternatives:
- PayPal Express: Fast and trusted, especially for international buyers
- Apple Pay / Google Pay: Integrated and quick for mobile users
- Stripe Checkout: Customisable and clean, works well with Shopify
- Manual payments: Bank transfers, cash on delivery, or offline options
Tips for Choosing a Replacement:
- Match the checkout speed of Shop Pay as closely as possible
- Keep the interface clean—too many buttons can confuse users
- Use conversion tracking tools like Hotjar or Shopify Analytics to measure impact
Shop Pay and Third-Party Sales Channels
If your Shopify store is integrated with platforms like Facebook, Instagram, Google, or TikTok, turning off Shop Pay can limit functionality.
Impact by Platform:
| Platform | With Shop Pay | Without Shop Pay |
|---|---|---|
| Facebook/Instagram Shops | Seamless checkout | May revert to web checkout |
| Google Shopping | Native checkout enabled | Redirects to Shopify store |
| TikTok Shop | Integrated checkout | May lose express functionality |
Should You Keep Shop Pay for Third-Party Channels?
If those platforms make up a large part of your revenue, it’s better to keep Shop Pay active or test disabling it during a low-traffic period to measure the impact.
Testing Before Disabling Shop Pay
Before you turn it off entirely, consider A/B testing to compare conversions with and without Shop Pay.
Simple Testing Strategy:
- Set a baseline with Shop Pay enabled for 2 weeks
- Disable it and monitor the same metrics over the next 2 weeks
- Compare data: cart abandonment, conversion rate, checkout time, refund rate
Metrics to Watch:
- Mobile vs desktop checkout completion
- Bounce rate at checkout
- Customer support inquiries about payments
Use tools like:
- Google Analytics
- Shopify Analytics
- Hotjar (for session recording)
- Meta Pixel (if you’re running ads)
FAQs
Can I turn off Shop Pay for just certain products or collections?
No, Shop Pay is enabled or disabled at the checkout level. It cannot be applied selectively to products or collections.
Will disabling Shop Pay affect my payouts?
No, your payouts through Shopify Payments will continue as usual. Shop Pay is just a checkout method.
Can customers still pay with credit cards if I disable Shop Pay?
Yes, disabling Shop Pay does not affect standard credit card processing.
Is it reversible?
Yes, you can re-enable Shop Pay any time by going back into the Shopify Payments settings.
What about Shop Pay Installments?
If you disable Shop Pay, Installments will be turned off as well.
Final Thoughts
Turning off Shop Pay on Shopify is a straightforward process, but the decision should be based on your store’s specific needs.
Whether it’s branding, analytics, or customer experience, weigh the pros and cons carefully.
Use testing and analytics to guide the decision, and make sure your new checkout process meets customer expectations—especially on mobile.
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